From first booking to the final clue.
Set up your escape room, run a calm shift, and help guests find their next adventure. Practical instructions for the people doing the work.
Start with your phone →20 guides · Real demo screens · Reviewed September 6, 2026. Available options depend on your role and saved venue settings.
- 1The remaining game time is the main player readout.
- 2Open the local Game master controls to rehearse the staff side.
- 3Players can request a clue or technical help.
- 4Explore the next checkpoint without resetting the timer.
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20 practical guides20 guides · All guides
- Start with your phoneThe minimum path from a new account to a bookable escape room, with a clear launch check.
- What equipment do you need?Separate essential devices and connectivity from optional screens, terminals, kiosks and companions.
- Create rooms and set pricesDefine duration, player limits, prices, reset time and room-specific instructions.
- Build a schedule that leaves room to resetPublish availability, understand scheduling modes, and manage hours, holidays and blocked time.
- Payments, fees, payouts and taxConnect a processor, understand the separate fees and check totals without guessing settlement or tax rules.
- Bookings, changes and cancellationsFollow a booking from available slot to confirmation, then handle rescheduling and refunds carefully.
- Front desk and walk-insPrepare arrivals, take a walk-in, reconcile payments and hand the team to its game master.
- Waivers, players and check-inCollect the required participant information and keep waiver completion separate from booking and payment.
- Run a game as game masterStart at the right moment, watch the clock, send clues and record the outcome before resetting the room.
- Room screens, checkpoints and cluesRehearse the actual player display, configure cues and sound, and prepare the device used in the room.
- Player phones and Pocket RelayUnderstand invitations, private agent screens, shared clue requests and the optional cooperative puzzle.
- Settings and features: what to turn onFind account, business, billing, tax and notification settings, then enable only workflows your team supports.
- Staff, roles and shift handoversGive each person their own access, choose the right role and diagnose missing controls.
- Groups, parties and private sessionsPlan a group across room capacities, explain deposits and shared payments, and manage a host handover.
- Work across multiple locationsKeep the active venue, room schedules, payments, staff and guest information in the correct location.
- Your website, booking widget and domainUse Skape’s booking pages or embed booking into your own site, then verify the complete phone journey.
- Guest emails and the complete visitSee actual email examples and understand confirmation, arrival, payment, photo and follow-up messages.
- Photos, reviews and reasons to returnUse consent-aware photos, room recommendations, gift cards and optional loyalty or campaigns.
- Reports and closing the dayReconcile bookings and payments, review the guest journey and pass unresolved items to the next shift.
- Troubleshooting and getting helpRecover from missing slots, access problems, payment uncertainty and screen issues with useful evidence for IOX.
Want us to set this up for you?
If you’re a Skape client, just tell us what you need configured. Call, email, or send a request here, and we’ll set it up for you.
That includes things like hours, prices, booking options, emails, party packages, and feature settings.
We handle system configuration remotely. Your team handles physical onsite work, such as mounting screens, running cables, and installing equipment.