Treat the booking total, payment status, platform fee, processor fee and payout as different records. They answer different questions: what the guest owes, what was collected, what was charged for service and what reached your bank.
- 1Match the period, method and status filters before comparing totals.
- 2The summary separates collected money, fees, tax and refunds.
Connect the processor you will use
Open the payment setup offered in onboarding or Settings. Skape supports Stripe and Square integrations. Complete the provider’s authorization and required business verification in its own flow. Confirm the connected business before accepting money at a new location.
Check online payment and in-person terminal setup separately. A connected online account does not prove a particular physical reader is paired or supported. Never paste secret processor credentials into a Help request.
Understand the fee display
Skape’s public pricing currently describes a 6% online-booking fee, with the option to pass it on, share it or absorb it, and no monthly software bill. Your signed agreement and saved account configuration govern your venue. Processor charges are separate. Check current pricing and your Billing / agreement information before quoting an amount to a guest.
Compare the checkout subtotal, fees, tax, discounts and total for a representative group. If you offer a deposit, distinguish the booking total, amount paid and remaining balance. A payment summary is not proof that an unpaid participant has settled their share.
Check tax with the right information
The Tax & Fees settings provide configuration; they do not determine your legal obligations. Confirm applicable rates, taxable items and how fees or discounts are treated with your qualified adviser or tax authority. Then verify the displayed calculation on the actual products you sell.
Do not copy another venue’s tax settings or assume that a demonstration amount is a recommended rate. Locations may have different requirements. Save the source and effective date of any tax change in your own business records.
Reconcile payouts and refunds
Use Skape’s payment record to identify the booking and transaction, then use the connected processor’s dashboard for settlement status, bank verification, holds, disputes and payout timing. No single universal payout schedule is promised by this guide.
A cancelled booking and a refund are separate events. Verify the refund amount and provider outcome before telling a guest it has been returned. If a payment response is unclear, look up the transaction before trying another charge. Use day close to reconcile unresolved balances.
Want us to set this up for you?
If you’re a Skape client, just tell us what you need configured. Call, email, or send a request here, and we’ll set it up for you.
That includes things like hours, prices, booking options, emails, party packages, and feature settings.
We handle system configuration remotely. Your team handles physical onsite work, such as mounting screens, running cables, and installing equipment.