Close the day by reconciling what happened, what was collected and what the next shift needs to know. A busy calendar alone does not prove that every balance is settled.
- 1Match the period, method and status filters before comparing totals.
- 2The summary separates collected money, fees, tax and refunds.
Reconcile the operating day
- Select the correct active location and date range, paying attention to its timezone.
- Compare today’s bookings with check-ins, cancellations, no-shows and completed sessions.
- Review outstanding balances, deposits and participant shares. Resolve unclear payment states using the transaction record.
- Check refunds separately from cancellations and record any provider outcome still pending.
- Compare the relevant Skape payment totals with cash handling and the connected processor’s records.
Use Payments, Reports and Analytics for the views your role permits. Read the metric label before comparing numbers: gross bookings, collected payments, refunds and processor payouts are not interchangeable.
Understand differences
Date boundaries, timezone, pending transactions, fee treatment, partial payments and refunds can explain differences between reports. A processor may group payouts on a different schedule from the date guests played. Keep the booking reference and provider transaction together when investigating.
Do not resolve a mismatch by charging the guest again or deleting a booking. Confirm which record is wrong and use its supported correction path with an authorized role.
Close the physical operation
Confirm that active sessions have an appropriate recorded outcome and that the next shift knows about interrupted games. Complete room resets, charge devices, check consumables and leave screens at their intended destination. Avoid leaving customer records on an unattended staff screen.
Pass on upcoming groups, special instructions, availability exceptions and unresolved technical issues. If staff scheduling is enabled, review the next assignment; if you schedule elsewhere, keep the operational handover equally clear.
Review without overreacting
Use a consistent period to evaluate occupancy, room performance, new customers and returns. Weekly digest emails are summaries, not a substitute for transaction reconciliation. Sample figures in Help are fictional.
When reporting an unexplained difference to IOX, include the location, report name, selected period, expected amount and the specific transaction references through a private support channel. Never include card numbers or account credentials. The payments guide explains the distinction between fees, collected money and payouts.
Want us to set this up for you?
If you’re a Skape client, just tell us what you need configured. Call, email, or send a request here, and we’ll set it up for you.
That includes things like hours, prices, booking options, emails, party packages, and feature settings.
We handle system configuration remotely. Your team handles physical onsite work, such as mounting screens, running cables, and installing equipment.